Terms of service

Last updated: 27 July 2026

1. Seller and scope

This online store is operated by Linnebjerg Living ApS, trading as Pine Cone:

Linnebjerg Living ApS
Nyrupvej 58
5620 Glamsbjerg
Denmark
CVR no. 39412187
VAT no. DK39412187
Email: info@pinecone.dk
Phone: +45 61 16 11 30

These terms apply to consumer purchases made through pinecone.dk. Approved retailers and other business customers may be subject to separate B2B terms, account conditions, quotations, order confirmations or written agreements. Statutory consumer rights do not apply to purchases made as part of a business.

2. Products, prices and availability

Product descriptions, key characteristics and the applicable price are shown on the product page and at checkout. Consumer prices include VAT where applicable. Delivery charges and any other mandatory charges are shown before the order is submitted.

Colours may vary slightly because of screen settings and natural material variations. We may correct obvious errors in descriptions, prices or availability. If an error affects an order, we will contact you and offer performance on the corrected basis or cancellation with a full refund.

3. Orders and the purchase agreement

You must be at least 18 years old to place an order, or have the order placed by a parent or legal guardian.

You can review and correct your order before submitting it. Your order is an offer to purchase. A binding agreement is formed when we send an order confirmation, unless the first message clearly states that it is only a receipt and that separate acceptance will follow. Before an agreement is formed, we may reject an order for a legitimate reason, including lack of stock, failed payment authorisation, delivery restrictions, suspected fraud or an obvious error. If payment has already been collected for an order that is not accepted, we will refund it without undue delay.

The order confirmation and these terms can be saved or printed. Please check the confirmation and contact us promptly if any information is incorrect.

4. Payment

You can use the payment methods displayed at checkout. Any amount, currency and payment charge will be shown before you submit the order. For card payments relating to physical goods, payment is generally captured no earlier than dispatch. Any different payment timing for a clearly identified pre-order will be disclosed before purchase and applied only where permitted by law.

Payment processing is carried out by Shopify and the payment providers available at checkout. Pine Cone does not retain complete payment-card details.

5. Delivery

We deliver to countries within the European Union, Norway and Switzerland where a delivery method is available at checkout. The available method, price and estimated delivery time are shown before payment.

In-stock orders are normally packed and dispatched within 1–2 business days. Pre-order dates and other delivery estimates are indicative. We will inform you of a material delay and explain the available options. The risk of loss or damage passes to a consumer when the goods are received by the consumer or a person designated by the consumer, other than the carrier.

6. Cancellation before dispatch and pre-orders

Please contact us as soon as possible if you want to cancel an order before dispatch. We will accommodate the request where practical. Once an order has been dispatched, the withdrawal and return rules below apply.

A product described as a pre-order has a later expected dispatch date. The estimate may change for reasons connected with production or transport. A material delay does not remove your mandatory rights, and you may contact us to cancel before dispatch.

7. Withdrawal and 30-day return period

Pine Cone offers consumers a 30-day return period beginning on the day the goods are received. The statutory 14-day right of withdrawal forms part of this period and is not restricted by the voluntary extension.

To withdraw, send a clear statement to info@pinecone.dk before the applicable deadline. You may use the model form at the end of these terms, but this is not required. Refusing delivery or failing to collect a parcel is not sufficient without a clear statement.

Send the goods without undue delay and no later than 14 days after notifying us. Returns must be sent directly to:

Linnebjerg Living ApS – Att. Pine Cone
Nyrupvej 58
5620 Glamsbjerg
Denmark

We do not accept parcels sent cash on delivery or to a collection point. You bear the direct return cost unless the goods are faulty, we have agreed otherwise or we failed to inform you that the cost was yours.

During the statutory withdrawal period, you may inspect the goods as you could in a physical shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. For use of the voluntary extension after the statutory period, the item must be unused, complete and in resalable condition, with tags and original packaging where reasonably applicable.

For a full withdrawal, we refund the purchase price and the cost of the least expensive standard delivery offered for the order. Additional delivery costs for an upgraded method are not refunded. We use the original payment method unless another method is agreed. The refund is made without undue delay and no later than 14 days after receiving your withdrawal notice, but we may withhold it until we receive the goods or evidence that they have been sent back.

The statutory exceptions to withdrawal apply where relevant, including goods made to the consumer’s specifications or clearly personalised, and sealed goods that are unsuitable for return for health-protection or hygiene reasons once the seal has been broken. Any relevant exception will be disclosed before purchase.

8. Faulty or incorrect goods

Consumers have a two-year statutory right to complain about defects under Danish consumer sales law. Contact us at info@pinecone.dk within a reasonable time after discovering a defect. Notice given within two months is always considered timely.

Please include the order number and a description of the issue. Photographs can help us assess the claim but do not replace your legal rights. Depending on the circumstances, the available remedy may include repair, replacement, a price reduction or refund. We cover reasonable return costs for a justified claim.

9. Website use and intellectual property

Website content, product photographs, text, graphics and trademarks belong to Linnebjerg Living ApS or the relevant rights holder. They may not be reproduced or used commercially without permission, except where law or a separate B2B content licence permits it.

You must not misuse the website, interfere with its security or use it for unlawful purposes.

10. Liability and mandatory rights

Nothing in these terms excludes or limits mandatory consumer rights or liability that cannot legally be excluded. We are not responsible for indirect business losses arising from a consumer purchase. Events outside our reasonable control may delay performance, but they do not remove rights granted by mandatory law.

11. Personal information

We process personal information as described in our Privacy Policy.

12. Governing law and complaints

Danish law applies, without depriving a consumer residing in another country of mandatory protection under the law of that country. Disputes may be brought before the courts that have jurisdiction under applicable law.

Please contact us first so we can try to resolve the matter. Where the applicable conditions are met, a consumer may submit a complaint through the Danish complaints portal operated by Nævnenes Hus at kpo.naevneneshus.dk. Consumers in another EU country, Norway or Iceland may also seek guidance from their local European Consumer Centre.

13. Changes and contact

We may update these terms for future purchases when our services, practices or legal obligations change. The terms applying to an order are those provided when the order was placed.

Questions may be sent to info@pinecone.dk or to the postal address in section 1.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the agreement:

To Linnebjerg Living ApS, Nyrupvej 58, 5620 Glamsbjerg, Denmark – info@pinecone.dk:

I hereby give notice that I withdraw from my agreement for the purchase of the following goods:

Order number:
Ordered on / received on:
Consumer’s name:
Consumer’s address:
Date:
Signature – only if submitted on paper: