We ship all over Europe - from 5.95 € // We plant one tree for every order

Terms of service

These are the applicable trading conditions associated with the purchase of products via www.pinecone.dk owned by:

Linnebjerg Living Aps
Nyrupvej 58
5620 Glamsbjerg
+45 61161130
CVR: 39412187

The webshop is open 24 hours a day - 7 days a week. In order to shop on our webshop, you must be at least 18 years old and have a valid credit card. If you are under 18, you must have an adult make the order.

Order process

Find the products you want to buy and click on the "ADD TO BASKET" button. In the "basket" in the upper right corner of the screen, you can see the products you have placed in the shopping basket and update it.

Before going "TO THE CHECKOUT" you must familiarize yourself with these Trading Terms and put a tick next to "I have read and accept the trading terms.".
If the contents of the basket match what you want to buy, click on the "TO CHECKOUT" button. Pay particular attention to the delivery date, as certain products are sold in so-called "Pre-Sale", which means an extra long delivery time.
Continue the checkout process by filling in your information; name, address, email address, etc.
At checkout you can see the total amount for the purchase including VAT and shipping costs.
Double check that your delivery address is correct, select your shipping method and click "PROCEED TO PAYMENT METHOD".
When you have entered your credit card information click on the "REVIEW ORDER" button.
Check your information and when you click "COMPLETE ORDER" you have made a binding purchase of the selected products.

At this stage we can still object to your order. Once we have accepted your order, our cashier must authorize your payment through your credit card company. The amount has not yet been withdrawn from your account, but simply reserved. This is a completely normal process for common banks and credit card companies. If your payment is not approved by our acquirer, your order will not be processed and you will be contacted by us.

Immediately after you have completed your order, you will receive an order confirmation by email with a link to the trading conditions. Should this not happen, please contact us. Then your email address is not entered correctly.
Unless it is a "Pre-sale" order, the amount will be debited from your card when your order is packed and sent from our warehouse.
When the order has been dispatched, you will receive another email from us with your tracking information so that you can follow your package.

Secure payment

At Linnebjerg Living Aps, you can pay with the following means of payment: Visa, VisaDankort, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Maestro and Mobilepay. We do not charge you additional credit card fees. Please note that it is not possible for us to deduct a higher amount than what you have approved. Payment is made by Shopify through Quickpay, which is an approved and certified payment solution.

Shipping and delivery

We ship to all countries within the EU and Norway. The shipping costs depend on the country of delivery, selected shipping method and the total sum of the purchase. Find specific shipping prices here https://pinecone.dk/pages/fragtpriser.
If the product is in stock, your order will be packed and shipped from the warehouse within 1-2 business days.


It is possible for you to cancel your order as long as it has not left our warehouse. If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, please see the section “Return”  


If you regret your purchase and want to return it, you can send it back to us within 30 days. The product must be returned in the same condition as you received it in and in unbroken packaging. Please enclose our returns slip when sending anything back. It helps us to identify who the package is from and make statistics for why products are returned.
When returning, you should ensure that the goods are securely wrapped. You are responsible for the package/goods yourself until we receive it/them. We therefore recommend sending the goods back so that they can be traced (track and trace). We do not accept returns that is sent to a pick-up point - hence the returning products shall be delivered directly to our address.

Return Address:
Linnebjerg Living ApS
DK-5620 Glamsbjerg
Attn: Pine Cone

Crediting will take place as soon as we have received and checked your return. The amount will be credited to the same payment card that was used to make the purchase. Shipping costs associated with the return are for the buyer's account.


At Linnebjerg Living Aps, we endeavor to ensure that all products are of high quality and in good condition. Should there be something wrong with a product you have received from us, or if what you have received does not match your order, please contact us immediately at info@pinecone.dk. If it is a complaint, please send us a picture of the fault, , then we evaluate the error. Shipping costs associated with complaints are borne by us.
Please note that you cannot get the money back if: You have used the products (e.g. used the bedding to sleep in, etc.) The product has been damaged while it was in your care (e.g. during transport). You have handled the goods in a different way than you would normally have done in a physical store in order to examine the product and its functions.

Pre-buy / Reward-based Crowdfunding

Certain products are sold as "pre-buy", also called "Reward-based Crowdfunding". You can consider it as the purchase of an item with a long delivery time (typically over a month). The money will be withdrawn from your account as soon as you place the order, and in return we will give you a favorable price for the product you buy (to be delivered at a later date). Reward-based crowdfunding is regulated according to the Purchase Act, which is why you as a customer are protected by these. It therefore still applies, for example, that you can cancel your purchase up to 30 days after you have received your item.
It will be clear from the product description that a product is sold as Pre-buy.

Personal data

When you make a purchase at Linnebjerg Living Aps, we ask for the following data:

We only use your personal data to be able to process your order. Your information will be stored for 5 years, after which it will be deleted.

E-mail addresses that we have received with your consent in relation to to send newsletters, remains on the list until you either unsubscribe yourself or ask us to unsubscribe.

When we use personal data on the webshop, we only do so with your consent. And you will be informed about exactly what data is being collected and why. All information you give us is used exclusively to ensure the best possible buying experience. All information is confidential and processed according to the applicable personal data legislation.
We exclusively use third-party systems (Google Analytics) from Google to analyze how visitors to our webshop act. Linnebjerg Living Aps also collaborates with Mailchimp, Rarelogic, Shopify, Quick Pay, pakkelabels.dk, Spysystem, IPaper, Facebook Marketing, Google Shopping and Clearhaus. These systems only use personal data on our behalf and may not pass on information.
The person responsible for personal data (Data Protection Officer) at Linnebjerg Living Aps is Trine-Mathilde K. F. Linnebjerg (tm@pinecone.com).
Information given to Linnebjerg Living Aps will not be passed on or sold to any third-party actors and we do not store any sensitive personal data.
You have the right at any time to gain insight into the data we have on you and you also have the right to have it deleted by contacting us.
These rules apply according to the rules issued by the Danish Data Protection Act and any inquiries in this regard can be addressed to Linnebjerg Living ApS via e-mail info@pinecone.dk.
We reserve the right to change our terms and conditions. If we make significant changes, we will draw attention to this on the website.

Use of Cookies

Cookies are necessary to run the webshop and give you a good shopping experience. Cookies give us a bit of insight into how you use our webshop and they improve the online experience for both you and us. Our specific cookies measure traffic and interaction with content on the shop. When you browse the site, you will be asked to accept cookies.
Most browsers are set to accept cookies. If you do not want it, you can set your browser settings to reject cookies. If you do this, just be aware that you will not be able to use all functions on the page.

Protection of content

Linnebjerg Living ApS constantly tries to maintain updated and correct information on the site. Unfortunately, errors may occur on the site, such as products that are out of stock, listed at the wrong price, or similar inadvertent errors. We reserve the right not to be bound by these, and neither Linnebjerg Living Aps, employees nor representatives of the company can be held responsible for these.
Contact us if you have questions or comments: info@pinecone.dk or +45 61161130.